Frequently Asked Questions

Welcome to Miscela Drink Store‘s FAQ section. We’ve compiled answers to common questions about our premium beverages and equipment to ensure a seamless shopping experience for our valued customers.

About Our Products

What types of coffee do you offer?

We specialize in 100% Colombian coffee, available in regular and decaf options. Our selection includes signature blends like Brickhouse and Caffe Noir, carefully sourced for professional and home use.

Do you carry commercial brewing equipment?

Yes! We’re proud to offer Bunn commercial brewers, Fast Cup systems, and replacement parts. We also stock airpot brewers and automatic machines – everything beverage professionals need.

What tea options are available?

Our premium tea selection includes China Mist teas, Bencheley varieties, and flavored iced tea options. We also offer Chai and specialty blends for diverse beverage menus.

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure transactions. All payments are processed through our encrypted checkout system.

Is there a minimum order amount?

While there’s no minimum to order, orders of $50 or more qualify for free shipping via EMS. Smaller orders can enjoy our standard shipping option for $12.95.

Shipping & Delivery

Where do you ship?

We ship worldwide, excluding some Asian countries and remote areas. Our logistics network ensures careful handling of all orders, from coffee beans to delicate equipment.

How long does shipping take?

All orders process within 1-2 business days. Delivery times vary:

  • Standard Shipping (DHL/FedEx): 10-15 days after dispatch
  • Free Shipping (EMS): 15-25 days after dispatch
How are fragile items packaged?

Commercial equipment like Bunn brewers and frozen machine parts are specially packaged with protective materials. Our team takes extra care with fragile items to ensure perfect condition upon arrival.

Returns & Exchanges

What’s your return policy?

We offer 15-day returns from delivery date for all products. Items must be unused and in original packaging. Please contact [email protected] to initiate returns.

What if my order arrives damaged?

Contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund for any items damaged in transit.

Account & Customer Service

How do I contact customer service?

Our beverage specialists are available via email at [email protected]. We typically respond within 24 hours to all inquiries about orders, products, or account questions.

Do you offer wholesale pricing?

Yes! Coffee shops, restaurants, and other businesses can email us for wholesale inquiries. We offer competitive pricing for bulk orders of coffee, tea, and equipment.

At Miscela Drink Store, we’re committed to delivering not just premium beverages and equipment, but premium service. If you don’t see your question answered here, please don’t hesitate to contact our team.