Shipping & Returns Policy

At Miscela Drink Store, we are committed to delivering exceptional coffee, tea, and brewing equipment to discerning connoisseurs and commercial establishments worldwide. Our shipping and returns policies reflect the same dedication to quality that goes into selecting our premium products.

Shipping Information

Shipping Options

We offer two convenient shipping methods to meet your needs:

1. Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
2. Free Shipping: Available for orders over $50 via EMS (15-25 business days)

Note: We currently ship worldwide except to certain Asian countries and remote regions. Delivery times may vary during peak seasons.

Returns & Exchanges

We want you to be completely satisfied with your Miscela purchase. If our products don’t meet your expectations, we offer a straightforward returns process.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened coffee beans (100% Colombian, 100% Colombian Decaf, Caffe Noir, Brickhouse blends)
• Opened tea products (Bencheley Tea, China Mist, Chai)
• Food items (Cappuccino Topping)
• Custom-ordered commercial equipment (Bunn Commercial Coffee Brewers, Comobar systems)

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days with:

• Subject: “Return Request – Order #[Your Order Number]”
• Product name and quantity
• Reason for return
• Your contact information

Step 2: Packaging & Shipping

Once approved, you’ll receive:

• Our return address: Miscela Drink Store, 134 Cherry Ridge Drive, Warren, US 48093
• A return authorization number (must be included)
• Recommended shipping method (trackable service suggested)

Step 3: Refund Processing

Upon receipt and inspection:

• Refunds processed within 5-7 business days
• Issued to original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs non-refundable (except for our errors)

Exchange Process

For exchanges (size, color, or product variations):

1. Follow the standard return process
2. Clearly indicate you’re requesting an exchange
3. Specify replacement product
4. New item ships after we receive return (additional shipping charges may apply)

Damaged or Incorrect Items

If you receive damaged/incorrect items (especially commercial equipment):

• Contact us immediately at [email protected]
• Include photos of damage and packaging
• We’ll arrange expedited replacement or refund

International Returns

For customers outside the U.S.:

• Return shipping costs are customer’s responsibility
• Mark customs forms as “Returned Goods” to avoid duties
• Refunds issued in original payment currency

Commercial Clients Note

For returns of Bunn Commercial Coffee Brewers or other high-value equipment:

• Contact our business support team for specialized instructions
• Restocking fees may apply