Terms and Conditions

Last Updated: [Date]

Welcome to Miscela Drink Store (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website www.miscelashop.com and all purchases made through it. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for:

• Coffee and tea enthusiasts seeking premium products
• Commercial establishments requiring high-quality beverage equipment
• Adults (18 years or older) capable of forming legally binding contracts

1.2 Intellectual Property

All content on our site, including:

• Product descriptions (e.g., “100% Colombian”, “Brickhouse blends”)
• Brewing equipment specifications (e.g., “Bunn Commercial Coffee Brewers”)
• Photography and branding

is our exclusive property and protected by copyright laws. Unauthorized use is prohibited.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our:

• Premium coffee beans (e.g., “100% Colombian”, “Caffe Noir”)
• Specialty teas (e.g., “Bencheley Tea”, “China Mist”)
• Commercial brewing equipment (e.g., “Bunn Fast Cup”, “Comobar systems”)

While we strive for accuracy, slight variations may occur. Colors may differ based on your monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days
• Your order becomes binding when we send the shipping confirmation

3.2 Pricing and Payment

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Prices are in USD and include applicable taxes unless stated otherwise. We verify all payment details before processing.

3.3 Shipping

We ship worldwide except to certain Asian countries and remote regions. Options include:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

Delivery times may vary during peak seasons. You’re responsible for any customs fees.

4. User Responsibilities

4.1 Account Security

If you create an account, you must:

• Keep login details confidential
• Notify us immediately of unauthorized access
• Provide accurate, current information

4.2 Prohibited Conduct

You agree not to:

• Use our site for illegal purposes
• Attempt to access other users’ accounts
• Interfere with site operations
• Misrepresent your identity

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of receipt if:

• Items are unused and in original packaging
• You provide proof of purchase

Non-returnable items:

• Opened coffee beans (e.g., “100% Colombian”, “Brickhouse blends”)
• Opened tea products (e.g., “Bencheley Tea”, “Chai”)
• Food items (e.g., “Cappuccino Topping”)
• Custom commercial equipment

5.2 Return Process

1. Email [email protected] within 15 days with:
   • Subject: “Return Request – Order #[Number]”
   • Product details and reason for return
2. We’ll provide return instructions and authorization number
3. Ship items to: Miscela Drink Store, 134 Cherry Ridge Drive, Warren, US 48093

5.3 Refunds

Upon receipt and inspection:

• Refunds processed within 5-7 business days
• Issued to original payment method
• Shipping costs non-refundable (except for our errors)

6. Liability and Disclaimers

6.1 Product Use

Our coffee and tea products are for personal enjoyment. Commercial equipment should be:

• Installed by qualified professionals
• Used according to manufacturer guidelines

6.2 Limitation of Liability

We’re not liable for:

• Indirect, incidental, or consequential damages
• Issues beyond our reasonable control (e.g., shipping delays)
• Improper use of products

6.3 Warranty

Commercial equipment may come with manufacturer warranties. Please contact us for details.

7. General Provisions

7.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.2 Governing Law

These terms are governed by the laws of the State of Michigan, USA.

7.3 Contact Us

For questions about these terms:

Email: [email protected]
Address: 134 Cherry Ridge Drive, Warren, US 48093